Customer Service

Generally I am loathe to speak to companies on the phone -- I'd much rather just find out what I need to know online.  Maybe it's the little tiny bit of rugged individualist in me.  But I just got off the phone with the good people at Gateway, and while the rational part of me knows that the representative was friendly because I was planning to make a purchase, the not-rational part of me felt, "My, what a pleasant experience.  I should post this to the blog."  So there you are.